Saving Retail Banking Via The Starbucks, Apple, Ritz-Carlton Customer Experience

What’s today’s cutting edge of retail banking? It’s a customer experience obsession. It’s customer service that goes wayyy beyond asking you to “have a nice day.”  Community involvement that’s more than a slogan. Employee empowerment, a la the Ritz-Carlton.  Design, sizing, and build-out a la Starbucks. And technological assistance à la the Apple Store.

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