Verizon is monitoring better than the NSA monitors phone calls. All companies have become pseudo-stalkers on social media, their Twitter specialists leaping into @ction when they see people complaining about a late plane, poor service, or high fees. We Twitter users all know the routine: “@MalignedCorpX: “Sorry to hear that! How can we help? DM us so we can help you privately.” On Friday, we got a look behind the Verizon social media help machine curtain when it accidentally publicly tweeted a message that was meant to be a private one, asking someone to “reach out at your earliest convenience” to a “high influencer” with 1.3 million followers who asked about “Wireless in Studio City.” Buzzfeed spotted it before it was deleted and interpreted it as meaning that influential people on Twitter get prioritized when they have problems, which is totally unsurprising. But what’s more interesting is that we were seeing Verizon poach a T-Mobile customer, and when it comes to poaching Verizon doesn’t seem to care how many followers a user has.
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