With the good comes the bad, and in business this means dealing with difficult customers every now and again. Often, this is due to things you cannot avoid, such as a shipping issue that a third party has immediate control over or a vendor item defect that you had no idea existed. Other times this may be a direct response to something you or someone from your company did – including responses to your behavior, communication or lack of it. Either way, the tips below can help navigate the drama some difficult customers may deliver.
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