A Guide To Business Etiquette: What's New?

The last time the Emily Post Institute issued a guide to business etiquette was in 2005, nearly a decade ago. Since then much has changed, including shifting gender roles, an expanding generational divide as older workers remain in the workplace, and of course the explosion of social media and smartphone use. This week four descendants of etiquette doyenne Emily Post (1872-1960), released a 338-page update, The Etiquette Advantage in Business: Personal Skills for Professional Success (William Morrow, $30). What’s most surprising about the book is how few surprises it contains.

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